Leading IT Support

With over 25 years experience in IT support, Westgate IT are the South West’s Leading IT Support Provider, delivering an unrivalled quality of service and a dedicated team.

Qualified Engineers

With offices located in key areas of the South West, our team of qualified and experienced engineers are able to support clients with on-site visits and work remotely.

Cyber Security Services

At Westgate IT we provide robust cyber security services through practical and affordable solutions, alongside a dedicated and qualified Cyber Security team.

Cloud Services

We have developed a diverse collection of cloud services so you can benefit from reduced IT costs, 100% availability and the ability to work from anywhere.

Careers at Westgate IT

Your IT Department

At Westgate IT, we put the customer at the heart of all we do. We pride ourselves on our customer service first approach, building close relationships with our clients to ensure that their IT infrastructure is propelling them towards their business goals, maximising profit and giving them room for growth

  • Customer first approach.
  • Fixed fee – no hidden costs.
  • Reduced overall IT spend.
  • Take away the hassle of IT and increase productivity.

With a team of dedicated project managers, cyber security team and on-site engineers, we are here to support you and your business.

Time for a Change?

We are often approached by clients who feel that their current IT Support provider is just not mature enough. If you’re considering switching from your current IT Support provider, it is understandable that you may have some concerns. Our experienced team and a dedicated on-boarding specialists will manage the whole process, ensuring a smooth seamless transition.

 

  • 11. Investigate, listen and understand your business
  • 22. We make sure you’re in control
  • 33. We encourage you to meet the team
  • 44. We consider the on-boarding process a project
  • 55. Your existing contract

We often see similar issues or common failings with a client’s current IT Support provider that they are unhappy with:

  • SLA’s not being met
  • Lack of out of hours support
  • The provider is too big or too small
  • Not getting value for money
  • Lack of tools/reporting/visibility

We assess your business from a strategic point of view and start working on a plan for future:

  • Inadequate innovation
  • Inability to scale
  • Unable to solve new business issues/technologies
  • Can’t support business transformation projects

We do a deep dive into your system, we listen to you and understand your business.

Step 1 - ball rolling

Our tools go above and beyond the standard, putting you in complete control:

  • Take a look at our Toolset features
  • Let’s set-up a remote session to walk through the benefits
  • See reports, dashboards, status of your system in real-time
  • Monitor your SLA, ensure you’re process is followed
  • Experience how a managed service should be provided

It’s all about the people.

Let’s get together, meet the team, see it there’s a fit and build a relationship:

  • Come and visit us and see first-hand how we operate
  • Meet the back office team as well as the technical
  • See how our team functions day to day and experience the Westgate culture
  • Ask questions, raise concerns, get trusted advice
  • Always happy to visit you, if you can’t make it to us

We consider the on-boarding process a project:  “Stabilisation Project”

  • Dedicated on-boarding specialist to manage the whole process
  • Install our tools on all supported devices & remediate any issues found
  • Ensure security & backups are in place
  • Document the entire set-up, configure CMDB & Asset management

We get your system to a standard we are happy to support without firefighting, before handing over to the Support Team.

Note: We start building your strategy now by creating a tailored 5 Year Plan.

Future Plan & Strategy

Notice period – we don’t expect you to pay for two providers during the handover, we’ll ensure a cost free overlapping period.

  • Giving Notice –  All you need to do is give Westgate authorisation and we will handle everything.
  • Working with your current provider – We will ensure everything is handed over and tested before the contract ends.

If the contract has to end suddenly we can even take over if you prefer. Talk to us if you’ve any concerns.

You can head to our full Switching IT Support page for more information.

Step 5 - new start

Get in Touch

Speak with one of our Support Team and submit your enquiry via the form below.