Our Tools
Westgate’s Service Desk & much more…
Our award winning Service Desk is a web based, ITIL-ready help desk software designed specifically for managing the services we provide.
This all-in-one ITSM solution delivers comprehensive help desk, service desk, account management, asset management, remote controls and advanced reporting in a multi-tenant architecture with robust data segregation.
It empowers our team to offer services and support to our clients with centralised controls.
Remote Management & Monitoring
Features
Patch Management
We automate your patch deployment for 100’s of first and third party apps. Test and roll back patches, track system health statuses for Win, MacOS, and Linux systems.
Software Deployed
Deploy software to your computers in a click. We support your staff with self-service portal through our Remote Desktop Management software.
Asset Management
We track granular asset data for your hardware and software, including asset usage and set alerts for changes, use of prohibited software, etc.
Remote Control
Power Management
Looking after your power schemes to shut down inactive computers, get system uptime reports and manage your desktops remotely, reducing overhead costs.
USB Management
Restrict and control the usage of USB Devices in your network at user and computer-level through our Remote Desktop Management tool.
Configurations
With 50 pre-defined configurations and 100s of scripts in Westgate’s script repository, baseline and remotely manage desktops for the most complex of environments.
Reports
Whatever you would like a report on, we have over 130 pre-defined reports. You can also fully customise and create new reports according to your requirements.
Mobile App
You can get all your Westgate Remote Desktop Management features right in your smartphone.
User Admin
System Integration
To meet your SLAs faster than ever, our Remote Desktop Manager is integrated with our Professional Service Automation.
Prohibit Apps
You choose and authorise the applications. We can uninstall existing prohibited software from the network or completely block them from executing at the first place.
Everything Monitored
We monitor your systems 24x7x365, using the best of breed cloud-based web infrastructure software.
Tracking the uptime and performance of your entire IT stack including your websites, applications, networks, servers, AWS cloud and more.
Infrastructure Monitoring
We deploy agent-based server monitoring to view key performance indicators of Windows, Linux, VMware hosts, FreeBSD, Docker, and macOS servers.
Cloud Monitoring
Westgate look after your Cloud investment. We monitor resource usage and operational data for numerous cloud services running on Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP).
Track the health of your EC2 server instances and troubleshoot app performance on your Cloud and virtualisation platforms.
Network Monitoring
Our team monitor the network performance of your devices, such as routers, switches, firewalls, load balancers, printers, UPS devices, and storage devices.
Application Performance Monitoring
The Westgate team keep an eye and trace the performance issues of your applications running on Java, .NET, Ruby, PHP, Node.js and mobile platforms.
At a glance
View the uptime and performance of your websites, web applications, API endpoints, mail servers, DNS and more.
Microsoft Applications Monitoring
Our Support Engineers measure performance attributes of your Microsoft applications, including Exchange, IIS, SQL, BizTalk, SharePoint, Office 365, Active Directory, failover clusters, and Hyper-V.