Westgate’s Service Desk & much more…

Our award winning Service Desks is a web based, ITIL-ready help desk software designed specifically for managing the services we provide.

This all-in-one ITSM solution delivers comprehensive help desk, service desk, account management, asset management, remote controls and advanced reporting in a multi-tenant architecture with robust data segregation.

It empowers our team to offer services and support to our clients with centralised controls.

Remote Monitoring

Remote Management & Monitoring

Our team manage your desktops, servers, laptops, and mobile devices from a central location.
The Westgate team use RMM software for Patch Management, Software Deployment, Full Configuration Management Database CMDB and RMM software. It is suitable for small, medium, as well as large businesses.

Features

Patch Management

We automate your patch deployment for 100’s of first and third party apps. Test and roll back patches, track system health statuses for Win, MacOS, and Linux systems.

Software Deployed

Deploy software to your computers in a click. We support your staff with self-service portal through our Remote Desktop Management software.

Asset Management

We track granular asset data for your hardware and software, including asset usage and set alerts for changes, use of prohibited software, etc.

Remote Control

Our management tool provides us with the ability to connect into your machines without the need for the cumbersome downloading of agents.

Power Management

Looking after your power schemes to shut down inactive computers, get system uptime reports and manage your desktops remotely, reducing overhead costs.

USB Management

Restrict and control the usage of USB Devices in your network at user and computer-level through our Remote Desktop Management tool.

Configurations

With 50 pre-defined configurations and 100s of scripts in Westgate’s script repository, baseline and remotely manage desktops for the most complex of environments.

Reports

Whatever you would like a report on, we have over 130 pre-defined reports. You can also fully customise and create new reports according to your requirements.

Mobile App

You can get all your Westgate Remote Desktop Management features right in your smartphone.

User Admin

You are in control. Assign your own internal staff to specific roles within our system, e.g. “Asset Managers” or “Change Manager”.

System Integration

To meet your SLAs faster than ever, our Remote Desktop Manager is integrated with our Professional Service Automation.

Prohibit Apps

You choose and authorise the applications. We can uninstall existing prohibited software from the network or completely block them from executing at the first place.

Everything Monitored

Everything Monitored

We monitor your systems 24x7x365, using the best of breed cloud-based web infrastructure software.

Tracking the uptime and performance of your entire IT stack including your websites, applications, networks, servers, AWS cloud and more.

 

 

Site 24X7

Infrastructure Monitoring

We deploy agent-based server monitoring to view key performance indicators of Windows, Linux, VMware hosts, FreeBSD, Docker, and macOS servers.

Cloud Monitoring

Cloud Monitoring

Westgate look after your Cloud investment. We monitor resource usage and operational data for numerous cloud services running on Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP).

Track the health of your EC2 server instances and troubleshoot app performance on your Cloud and virtualisation platforms.

Network Monitoring

Network Monitoring

Our team monitor the network performance of your devices, such as routers, switches, firewalls, load balancers, printers, UPS devices, and storage devices.

App Performance Monitoring

Application Performance Monitoring

The Westgate team keep an eye and trace the performance issues of your applications running on Java, .NET, Ruby, PHP, Node.js and mobile platforms.

End-User Monitoring

At a glance

View the uptime and performance of your websites, web applications, API endpoints, mail servers, DNS and more.

App Monitoring

Microsoft Applications Monitoring

Our Support Engineers measure performance attributes of your Microsoft applications, including Exchange, IIS, SQL, BizTalk, SharePoint, Office 365, Active Directory, failover clusters, and Hyper-V.