Managed IT Support
IT Support in Bath, Bristol, Cardiff and Exeter
Westgate IT is an established and qualified IT support provider, offering a wide portfolio of IT services to a range of small to enterprise sized businesses and Government organisations.
For a fixed cost, you get access to a team of qualified and experienced IT support engineers who can manage and maintain your systems and give you advice when you are planning to introduce new infrastructure and grow your operations.
We build close relationships with our customers, ensuring their IT infrastructure is propelling them towards their business goals, maximizing profits and giving them room for growth.
We have been providing IT services to Government organisations since our inception. Our Cloud services are also available on the Government G-Cloud Digital Marketplace.
Remote and on-site support
We fix any IT support problems via remote support or an on-site engineer visit to ensure that your business keep running
Daily System Checks
Your systems are checked each and every morning and a report is generated and sent over to you by email
Monitoring and alerting
We monitor everything inside your network 24/7, allowing us to proactively support your systems
Free system stabilisation
We first analyse, assess and monitor your existing IT infrastructure to give us insight to any underlying issues or areas for improvement
You will receive a dedicated account manager who will support your day to day requirements, build a long-term relationship by understanding your business and the key challenges you face.
Planning for the future
We will create roadmaps looking at plans for your business and make recommendations based on your IT requirements for now, and in the future.
7-day support – Access to our support services 7 day per week
Engineer Provisioning – We can provide an engineer resource on-site or remotely to assist with any projects not covered by other framework agreements
Why work with Westgate?
Keep costs manageable with a fixed fee for IT support. There are no additional costs for site visits when fixing a problem that requires us to get an engineer out to you
Qualified and Compliant
Instant access to a large team of professional trained and certified engineers. We’re also compliant, operating to ISO 27001, 9001 and 20000 standards
We can also support your existing in-house IT department, in the event of holiday, sickness or a disaster, we’re always available to complement your IT team.
What our customers say…
I have to say I have used Westgate for over 10 years now throughout all of my business ventures. Helping me secure the position of fastest growing company in the South West for two consecutive years. Nigel and his team have helped us move premises without a hitch, worked day and night on a number of unexpected outage situations. They regularly assess our service levels and processes, and more recently were instrumental in us achieving Cyber Essentials Plus accreditation. I have no hesitation whatsoever in recommending them as an exceptional service operator and have done on many occasions. These guys and girls really go over and beyond.Terry Hillier – People Group Services
We started up in Nov 08. We were always clear that we would rely heavily on IT, indeed the company would not be able to perform effectively without it. Westgate IT have worked with us as we have grown, supporting us every step of the way. They have been there for both the strategic advice and the day to day support. The team have been knowledgeable and effective in maintaining our systems on a day to day basis without any down time – they also have a sense of humour and can put across the technical without making you feel totally inadequate! They are good people to work with. We could not imagine the business without them.Nigel Pugh – Education Advocacy
… a reliable IT system is essential for both our administration and research work carried out by our Research Engineers. Westgate IT has been providing complete support for our network since April 2001 and during this period we have formed a strong working relationship. Westgate IT have worked hard to understand the nature of our business and are able to offer pro-active advice as well as regular maintenance to ensure that we have a stable and reliable network.Admin Manager – Leading Tech Research Company
Westgate IT are not just our partner but an extension of our business; they are our IT department and trusted advisors, who work tirelessly, and go above and beyond to meet all of our needs. They are the most effective and cost efficient IT supplier that we have worked with, who understand our needs and work quickly to meet them; we expect a very long term relationship together!Stephen Pickett – Connect Assist
Get in touch
If your IT department isn’t putting you first, request a call from one of our team.
There is no obligation, just a chat about your current situation and how we can help.