Challenge

In the summer of 2018, we received a call from our head contact informing us that their building was on fire. For any business this would constitute a disaster situation, this case was no exception. Even though the fire fighters were quick to respond the whole building was destroyed. This included all workstations, servers and ICT equipment.

 

Business Solution

Following Westgate IT’s advice, AJM Pet Products had signed up for services that included Office 365 and Westgate IT’s Cloud Backup solution. Within the space of 4 hours we managed to restore the backed up data to a Westgate IT loan server and set this up so it was accessible to AJM directly from our datacenter. Our engineers then setup access to email via Office 365 and the server to allow their users to continue serving customers to the best of their ability.

 

Outcome

AJM Pet Products have been a client of Westgate IT’s for over 15 years and we have a strong working relationship. Westgate IT’s Infrastructure and projects teams met the following day to firstly discuss replacing the destroyed equipment. The way forward was agreed, and this was implemented working with AJM Pet Products throughout the process to ensure that the systems put in place were working with their third-party applications and any issues encountered were resolved swiftly. This was a stressful time for AJM’s users and to help reduce this stress we ensured throughout this process they had a person they could contact 24/7 to assist.

AJM Pets

Business Continuity Plan

In these times of Global Pandemic, every business that didn’t have a Business Continuity Plan (BCP) has had to rapidly create one and adapt. You can read our full blog post to find out more about this.

“John was always there at the end of line and I knew we were in good hands. He has a good understanding of our business and how we all work, from dealing with our account for many years. He always responded to me when I need support immediately to get the job done, no matter the time of day”.

Sue James – AJM Pet Products Ltd